Question 1

What is SinoraIQ?

Accepted Answer

SinoraIQ is an operational intelligence platform built for business owners and executives who need real-time visibility and control across their operations. The platform unifies data from across the business – including supplier invoices, purchasing, recipes, inventory, sales, customer behaviour and labour – automates manual administrative workflows, and delivers real-time intelligence through a single connected platform. SinoraIQ is used across hospitality, manufacturing, retail, childcare and commercial property management.

Question 2

What types of businesses use SinoraIQ?

Accepted Answer

SinoraIQ is used by hospitality operators – restaurants, cafés, bars, clubs, catering and hotel food and beverage – manufacturing businesses, childcare operators and commercial property management companies. It is suited to any business where the detail of running the operation matters – whether that is one site or many, one outlet or twenty.

Question 3

Does SinoraIQ replace my existing systems?

Accepted Answer

No. SinoraIQ is designed to connect and extend your existing technology stack – not replace it. Your accounting, ERP, POS, workforce management and other systems continue to work exactly as they do today, with SinoraIQ sitting alongside them as the intelligence and automation layer – adding capabilities and strengthening functions that your current systems cannot do or do not do well.

Question 4

Can SinoraIQ be used by a single-site business?

Accepted Answer

Yes. SinoraIQ is built for operations where the detail matters – not defined by the number of locations. A single-site business processing significant invoice volumes, managing recipe costs, running stocktaking or needing real-time operational visibility benefits from SinoraIQ in exactly the same way as a multi-site operator.

Question 5

Which industries does SinoraIQ support?

Accepted Answer

SinoraIQ is built for hospitality, manufacturing, retail, childcare and commercial property management. Within hospitality, the platform supports restaurants, cafés, bars, pubs and clubs, catering operations, hotel food and beverage, multi-venue groups and high-volume single venues.

Question 6

Does SinoraIQ support retailers?

Accepted Answer

Yes, SinoraIQ supports retailers, importers and wholesalers, e-commerce and omnichannel operators, and warehouse and distribution businesses. The platform automates Accounts Payable across product, freight, customs and operational expense invoices, monitors supplier spend, and connects sales and customer intelligence, including RFM analytics, so retailers have a real-time picture of cost, margin and customer behaviour across the entire operation.

Question 7

Is SinoraIQ a SaaS or on-premise application?

Accepted Answer

SinoraIQ is a cloud-based SaaS platform – accessible from any device with an internet connection, with no on-premise installation required. Updates and new capabilities are delivered automatically so your team always has access to the latest version of the platform without IT intervention.

Question 8

How do you charge for the use of SinoraIQ?

Accepted Answer

SinoraIQ is offered as a monthly subscription – priced based on the platform capabilities required for your operation, the scale of your operations and the number of documents to be processed by the platform. For a straightforward conversation about investment, Let's Talk.

Question 9

Do you provide implementation services?

Accepted Answer

Yes. SinoraIQ provides implementation services to ensure the platform is configured correctly for your operation from day one. Our implementation team works with you to connect your existing systems, configure your chart of accounts, set up your supplier list, approval workflows and reporting dashboards – so your team is operational as quickly as possible.

Question 10

Do you provide support?

Accepted Answer

Yes. SinoraIQ provides ongoing support to all customers via email, phone and chat with agreed response times.

Question 11

What capabilities does SinoraIQ include?

Accepted Answer

SinoraIQ includes seven connected capabilities – accounts payable and purchasing, recipe and cost intelligence, bill of materials and cost intelligence, supplier intelligence, operational performance and labour intelligence, sales intelligence and customer intelligence. Each capability is powerful on its own – together they give operators a real-time, connected picture of their business.

Question 12

How does connected data work in SinoraIQ?

Accepted Answer

SinoraIQ connects data from across your business – purchasing, invoicing, recipes, inventory, sales, labour and customers – into one platform. When a supplier invoice is processed, costs update automatically across every recipe and bill of materials that uses those ingredients. When sales data flows in, it connects to labour, costs and inventory – so your dashboards always reflect a complete and current picture of your operation.

Question 13

How frequently do SinoraIQ dashboards update?

Accepted Answer

SinoraIQ dashboards update as transactions occur – not overnight, not at the end of the week. Executives and operators see performance hour to hour, day to day – so the view in front of them always reflects what is actually happening right now.

Question 14

Does SinoraIQ replace my finance or accounts team?

Accepted Answer

No. SinoraIQ eliminates the manual, repetitive work that takes up your team's time – data entry, invoice coding, price checking and report compilation. Your finance and accounts team moves from processing to managing exceptions and focusing on the higher-value work that actually requires their expertise and judgement.

Question 15

How does SinoraIQ process invoices?

Accepted Answer

SinoraIQ uses AI to automatically read and process supplier invoices – regardless of format, supplier or volume. Invoices are ingested via email, EDI or AI-powered image capture, eliminating manual data entry. Each invoice is then three-way matched against the originating purchase order and goods receipt record before being approved and integrated into your accounting system.

Question 16

Does SinoraIQ perform three-way matching (3-way match)?

Accepted Answer

Yes. Three-way matching – matching every invoice against the originating purchase order and goods receipt record – is a core capability of SinoraIQ. Price variances, quantity discrepancies and substitutions are identified and flagged automatically before any invoice is approved for payment. Your team reviews exceptions only – not every invoice line.

Question 17

Does SinoraIQ automatically code invoices to the general ledger?

Accepted Answer

Yes. Every approved invoice and invoice line is automatically coded to the correct account in your general ledger and synced directly – no manual chart of accounts assignment, no human intervention, no rekeying. Approved invoices integrate directly into your accounting system with a complete audit trail.

Question 18

I already have a system to manage purchase orders and goods receipt. Can I still use SinoraIQ to process my invoices?

Accepted Answer

Yes. SinoraIQ integrates with your existing purchase order and goods receipt system – importing that data directly into the platform to perform three-way matching. Your purchase orders and goods receipts do not need to be raised in SinoraIQ. The platform matches each supplier invoice against the purchase order and goods receipt data from your existing system – flagging any discrepancy before the invoice is approved and coded to your general ledger.

Question 19

My supplier wants me to send purchase orders via EDI. Can SinoraIQ do this?

Accepted Answer

Yes. SinoraIQ supports EDI for product catalogue, promotions, purchase order transmission, purchase order confirmation and invoice ingestion – so supplier purchase orders can be sent electronically in the format your supplier requires, and supplier invoices can be received and processed automatically via EDI without manual data entry.

Question 20

How does SinoraIQ handle purchasing and purchase orders?

Accepted Answer

SinoraIQ manages the entire purchasing process – from raising purchase orders through to approved invoice. Purchase orders are linked to your approved supplier list and contracted pricing, with approval thresholds enforced automatically at the right spend level. A smart ordering capability determines the right supplier based on pricing, delivery schedules, order cut-off times and free delivery thresholds – and consolidates orders automatically to minimise invoice volume and admin.

Question 21

Does SinoraIQ support smart ordering and shopping cart functionality?

Accepted Answer

Yes. SinoraIQ includes a smart shopping cart that determines the right supplier for each product based on pricing, delivery schedules, order cut-off times and free delivery thresholds. Orders are consolidated automatically to minimise invoice volume and reduce admin. Regularly ordered products can be saved as order templates so your team orders in seconds rather than minutes.

Question 22

Does SinoraIQ manage supplier correspondence?

Accepted Answer

Yes. All supplier correspondence is managed directly within SinoraIQ – linked to each specific order. Purchase orders are sent from SinoraIQ, supplier responses and queries are received and displayed against the relevant order, and users can reply to suppliers or request credit notes from the same order screen without switching to an external email system. Users are alerted when a supplier response or query requires attention. The result is a complete communication record against every order and a purchasing team that stays across supplier correspondence without email noise.

Question 23

How does SinoraIQ handle credit notes and damaged or rejected goods?

Accepted Answer

When goods received are damaged, rejected, short-delivered or substituted and rejected, SinoraIQ allows a credit note request to be raised directly within the platform. This creates a clear and complete audit trail for your finance team – ensuring your accounts payable ledger accurately reflects what was actually received and accepted, and that your supplier is notified of the discrepancy before payment is made.

Question 24

Does SinoraIQ monitor supplier pricing?

Accepted Answer

Yes. Every invoice line is monitored against contracted rates and historical pricing – with instant alerts when any price deviates, including emergency and ad hoc purchases with no contract or purchase order. Supplier spend is tracked by category, by supplier and by product – with price volatility alerts firing automatically when unusual pricing movements are detected.

Question 25

Can SinoraIQ process freight and logistics invoices?

Accepted Answer

Yes. Freight, customs and last-mile courier invoices are read, matched and coded automatically alongside all other supplier invoices, and reconciled against shipments and orders. Import freight and customs duty are captured against incoming goods so the true landed cost flows through to product margins. Any deviation from contracted rates is flagged instantly, giving your finance team complete visibility of freight and logistics costs without additional manual processing.

Question 26

What types of invoices and spend can SinoraIQ process?

Accepted Answer

SinoraIQ processes every type of supplier invoice and spend, not just goods for resale or production. As well as ingredients, stock, raw materials and components, it reads and codes services, assets, spare parts, freight, equipment, software and subscriptions. Every invoice is read, three-way matched where a purchase order and goods receipt apply, reconciled and automatically coded to the correct account in your general ledger, so your finance team has complete visibility and control of the entire payables ledger, not just part of it.

Question 27

Does SinoraIQ do inventory management and stocktaking?

Accepted Answer

Yes. SinoraIQ supports five stocktaking methods – full count, cycle count, spot check, blind count and opening stock – so your operation always runs the count type that suits the situation. Inventory movements are connected to purchasing, sales and wastage data so variances surface automatically. Inventory movement reports are available for your accounts team to reconcile directly with your accounting system.

Question 28

How does SinoraIQ handle inventory variances?

Accepted Answer

Inventory movements in SinoraIQ are connected to purchasing, sales and wastage data in real time. When a variance occurs – whether from supplier discrepancies, waste, spoilage or unrecorded usage – it surfaces automatically so your team can investigate and act immediately rather than discovering it at the next stocktake.

Question 29

Does SinoraIQ support recipe management and food costing?

Accepted Answer

Yes. SinoraIQ supports advanced recipe management – including multi-section recipes, component recipes that are built once and reused across multiple recipes, step-by-step production instructions, images and video references at section and recipe level. Recipe costs update automatically as supplier invoices are processed – so margins are always current without manual price updates or spreadsheet reconciliation.

Question 30

Does SinoraIQ do BOM costing?

Accepted Answer

Yes. SinoraIQ connects production input costs directly to processed invoices – so as supplier prices change, bill of materials costs update automatically. Full COGS visibility is available from raw material through to finished product, with batch and yield management ensuring production costs reflect real-world output rather than theoretical quantities.

Question 31

Does SinoraIQ support bill of materials costing for manufacturers?

Accepted Answer

Yes. SinoraIQ connects supplier invoices directly to bills of materials and finished product costs – updating automatically as supplier prices change. Full COGS visibility is available from raw material through to finished product, with batch and yield management ensuring production costs reflect real-world output. Component and sub-assembly management allows complex multi-level bills of materials to be built and maintained centrally across all production facilities.

Question 32

Does SinoraIQ generate print-ready recipe cards?

Accepted Answer

Yes. Professional PDF recipe cards are generated directly from the system – including step-by-step instructions, section breakdowns and images. Recipe cards can be distributed to kitchen staff, stored in production folders or used for onboarding and training without manual document production.

Question 33

Does SinoraIQ manage allergens and nutritional information?

Accepted Answer

Yes. Allergens are tracked at ingredient and recipe level with full visibility across your entire recipe library. Nutritional information is captured and managed per ingredient and per finished recipe. Critical Control Points and Quality Control Points can be defined at ingredient and section level to support HACCP compliance and production quality standards.

Question 34

Does SinoraIQ support HACCP compliance?

Accepted Answer

Yes. Critical Control Points and Quality Control Points are defined at ingredient and section level within SinoraIQ's recipe management capability – supporting HACCP compliance and production quality standards across your operation.

Question 35

What sales intelligence does SinoraIQ provide?

Accepted Answer

SinoraIQ provides real-time sales performance – gross sales, net sales, margin, transactions and average basket value – across your operation or drilled down to individual location, day part or product. Best sellers, basket analysis, stockout alerts, ordering signals and time of day and day of week heatmaps are all available out of the box.

Question 36

What customer intelligence does SinoraIQ provide?

Accepted Answer

SinoraIQ connects customer profiles, purchase history, visit frequency and loyalty behaviour into the platform's unified data layer. RFM analytics – Recency, Frequency and Monetary value – are available out of the box. Customers are automatically segmented into Champions, Loyal, Promising, New, At Risk, Lapsed and Inactive – so your team always knows where to focus retention and engagement effort.

Question 37

Does SinoraIQ provide customer segmentation?

Accepted Answer

Yes. SinoraIQ automatically segments customers into seven categories – Champions, Loyal, Promising, New, At Risk, Lapsed and Inactive – based on RFM analytics. This gives operators the customer segmentation framework used by leading retail and hospitality businesses without requiring a data analyst or custom build.

Question 38

What operational performance dashboards does SinoraIQ provide?

Accepted Answer

SinoraIQ provides real-time business intelligence dashboards covering revenue by location, revenue by day, sales by day part, profit flow and store performance. COGS is tracked by quantity, cost, average sales price, revenue, COGS% and margin. Labour performance is tracked by store with timesheet and pay rule integration. Exception alerts fire automatically when any metric breaches a defined threshold.

Question 39

Does SinoraIQ provide labour performance reporting?

Accepted Answer

Yes. Labour is tracked by store with timesheet and pay rule integration – so labour cost is always visible alongside revenue and COGS in the same real-time view. Labour performance by store is included in SinoraIQ's operational performance dashboards.

Question 40

Does SinoraIQ provide supplier spend analysis?

Accepted Answer

Yes. SinoraIQ provides complete supplier spend visibility – total spend, active suppliers, total transactions, average order value, monthly spend trends, spend per supplier, spend by category and top products by spend. Price volatility alerts fire automatically when unusual pricing movements are detected across your supplier base.

Question 41

What integrations does SinoraIQ support?

Accepted Answer

SinoraIQ currently integrates with Xero, MYOB, Shoebooks, Deputy, Epicor, Shift8, Gmail and Office 365. Our library of integrations is continuously expanding – if you do not see your system listed, Let's Talk – your system may already be in our pipeline.

Question 42

Does SinoraIQ integrate with my existing accounting system?

Accepted Answer

Yes. Approved invoices are automatically coded and synced directly to your general ledger – currently supporting Xero, MYOB and Shoebooks. No rekeying, no manual journal entries and no reformatting. The integration creates a fully reconciled accounts payable ledger with a complete audit trail available at any point.

Question 43

Can SinoraIQ handle contractor invoice processing?

Accepted Answer

Yes. Contractor invoices are processed automatically alongside all other supplier and service provider invoices – read, three-way matched, coded to the correct general ledger account and approved through a structured workflow with a complete audit trail across every asset in your portfolio.

Question 44

Can I use a tablet or mobile phone to access SinoraIQ?

Accepted Answer

Yes. SinoraIQ is accessible from any device with an internet connection – desktop, tablet or mobile phone. The platform is designed to work across devices so your team can access dashboards, approvals, purchasing and operational data wherever they are.

Question 45

I want to raise supplier orders, receipt goods and do stocktaking via a mobile phone. Does SinoraIQ have a mobile app?

Accepted Answer

Yes. SinoraIQ has a native mobile app available for iOS and Android – allowing your team to raise purchase orders, receipt goods and perform stocktaking directly from a mobile phone or tablet, anywhere in the operation.

Resources

Frequently asked questions

About SinoraIQ

About the platform

Accounts payable and purchasing

Inventory management

Recipe, cost and inventory intelligence

Sales and customer intelligence

Operational performance

Integrations, access and implementation

Still want to know more? Let's Talk.